from strategy to help desk

Managed IT Services

Our full service, security first, Managed IT Services will handle your needs now, and our strategy consulting will help you build for the future.

What We Can Do For You

Whether your staff is in a midtown office, working from home, or spread across multiple sites and states, a reliable, connected, and secure technology infrastructure is critical to the productivity and security of your workforce. CHIPS Technology Group has been taking a “security-first” approach to delivering Managed IT Services to New York Metro businesses for more than 25 years. In today’s environment, where the success of your business is so closely tied to the reliability of your technology, isn’t it time you partnered with professionals dedicated to strengthening every asset and employee in your business?

Breaking Down Our Services

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Technology Strategy Management

Virtual CIO (vCIO) service to drive technology strategy and achieve results.

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End User Support Management

Combining the best tools with a friendly team of help desk and field engineers to support your day-to-day technology needs.

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Infrastructure Management

Our Network Operations Center (NOC) will monitor and respond to alerts within your environment.

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Third Party Technology Management

Managing your third-party suppliers, such as your internet, copiers, and voice to ensure you are getting the most out of the services.

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Baseline Security Management

Maintaining your baseline security, including next-gen anti-virus, anti-spam, multifactor authentication, and server-based detection and response.

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Backup and Business Continuity Management

Maintaining your backups and ensuring your backup strategy meets business continuity requirements.

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Patch Management

Keeping up to date with Microsoft and third-party vendor updates ensures your devices are secured.

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Project Services

Dedicated project services team to handle everything from design to execution, and help you meet your business initiatives.

Managed IT Services
Seamless Onboarding

We understand that making the decision to partner with a new technology company can be difficult. So we want to make the decision easier by offering our Seamless Onboarding. At the end of the first 90 days, CHIPS Technology Group will deliver the following to you.

Vision

Your vCIO will ensure that you have a full understanding of your environment, as well as a technology roadmap that we will use to build upon future success.

  • Technology Roadmap with 12 Month Budgeting
  • Asset Lifecycle Review
  • Information Security Policy Review
  • Compliance Requirement Review
  • User Productivity Review
  • User security awareness and Microsoft application training

Protection

CHIPS will ensure baseline security is in place.

  • Anti-Virus and Anti-Spam Deployment and Management
  • Identity Management and Microsoft 365 Multifactor Authentication Implementation (if available)
  • Intrusion Prevention (if available)
  • Full backup deployment, both on premise and cloud with ongoing management
  • Security Best Practices Review – Including Firewall Configuration, Active Directory, Remote Access

Prevention

CHIPS will ensure that all of the required automation is in place, such as monitoring, alerting, and patching.

  • Monitoring and Alerting Deployment
  • Microsoft Patch Management Review and Deployment
  • Non-Microsoft Patch Management Review and Deployment (if available)

Foresight

CHIPS will ensure that we have captured all the necessary technology documentation and other information so that we can support your organization

  • Full Network Diagram with Elevation
  • Creation of Technology Playbooks
  • Architect Required Systems Changes and Upgrades

Insight

CHIPS will be ready to support your staff with any technology challenge.

  • IT Support Ticketing Handling
  • IT Support Ticket Trending and Metrics Review
  • User Onboarding / Offboarding Process Creation and Documentation
Let's Chat
Let’s have a conversation, we’d be happy to provide some honest guidance.