Portal
Chat With Us

CHIPS and IT Solutions Join Forces

We are pleased to announce a new partnership with IT Solutions, a managed services and cloud provider headquartered in Fort Washington, PA. IT Solutions has a robust reputation in the IT industry and is backed by 25+ years of experience. Together, we’ll continue to provide top-tier service with our combined team of technology professionals under the IT Solutions name. Click here for more details.

we are here to help

Client Support Center

Get the assistance you need, when you need it

Remote Support

Get Remote Support

Submit Request

Create Support Ticket

Email Request

Send Email

Give Us a Call

516.377.6585

Training

Quick Help

Invoice Questions

Send Email

Information we need to better support you:

  • Ticket number – if you have an existing ticket
  • Explanation of the problem you are experiencing
  • Impact - is it affecting just you or multiple users?
  • If possible, capture a screenshot of the issue you’re experiencing

Support Hours

Live Support: Weekdays 7am-10pm and Saturday & Sunday, 7am-4pm

On Call Support: Weekdays 10pm-7am and Saturday & Sunday 4pm-7am

Network Operations Center (NOC): 24/7/365

Business Continuity Plan Summary

This summary provides a brief overview of how CHIPS Technology Group coordinates the business recovery of its respective areas and/or departments in the event of a sudden business disruption.

Response and Recovery Strategy for Emergency Incidents

CHIPS has adopted a preparedness strategy for possible emergencies that includes:

  • Maintaining lists that identify the applications, equipment, facilities, personnel, supplies, and vital records necessary for full recovery from any service interruption.
  • Documenting multiple internal processes for colleagues that detail how each individual is expected to respond to emergency events.
  • Establishing a predetermined location for key management personnel to gather in order to maintain continuity of operations and the implementation of our Disaster Recovery Plan.

Partner Information Backup and Recovery

System backups of data are regularly performed and are stored at a secure, offsite location. CHIPS operates a multi-datacenter, multi-region fault tolerant cloud environment via the use of Veeam Backup and Replication.

  • CHIPS datacenters meet or exceeds industry standards and are designed for maximum durability and availability of objects.
  • CHIPS utilizes multiple datacenters to achieve a geo-fault tolerant environment, reducing the risk of single-point-of-failure outages.

Alternative Communication Lines

CHIPS maintains multiple alternative means of communication with our internal colleagues and partners, including public notifications of status updates, in the event that our standard communication channels become unavailable.

Flexible Workforce

All CHIPS team members possess mobile workstations (laptop computers and voice over IP) and do not require a centralized workspace. In the event that a particular building’s network or physical environment becomes inaccessible, team members can easily re-locate to a different work environment or work remotely via our secure Meraki VPN and Remote Desktop Server Farm.

Let's Chat
Let’s have a conversation, we’d be happy to provide some honest guidance.
CHIPS Technology Group creates Fortified Modern Workspaces by providing the full stack of IT services to organizations in the New York Metro Area. Our process-driven, security-first approach to delivering technology services continues to evolve to meet the increasing needs of our clients.

Services

Industries

Company

Get In Touch

Email:
hello@chipstechnologygroup.com
Phone:
516-377-6585
Location:
5 Aerial Way, Suite 400
Syosset NY 11791

Linkedin