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Support Hours

Live Support: Weekdays 7am-10pm and Saturday & Sunday, 7am-4pm

On Call Support: Weekdays 10pm-7am and Saturday & Sunday 4pm-7am

Network Operations Center (NOC): 24/7/365

Business Continuity Plan Summary

This summary provides a brief overview of how CHIPS Technology Group coordinates the business recovery of its respective areas and/or departments in the event of a sudden business disruption.

Response and Recovery Strategy for Emergency Incidents

CHIPS has adopted a preparedness strategy for possible emergencies that includes:

Maintaining lists that identify the applications, equipment, facilities, personnel, supplies, and vital records necessary for full recovery from any service interruption.
Documenting multiple internal processes for colleagues that detail how each individual is expected to respond to emergency events.
Establishing a predetermined location for key management personnel to gather in order to maintain continuity of operations and the implementation of our Disaster Recovery Plan.

Partner Information Backup and Recovery

System backups of data are regularly performed and are stored at a secure, offsite location. CHIPS operates a multi-datacenter, multi-region fault tolerant cloud environment via the use of Veeam Backup and Replication.

CHIPS datacenters meet or exceeds industry standards and are designed for maximum durability and availability of objects.
CHIPS utilizes multiple datacenters to achieve a geo-fault tolerant environment, reducing the risk of single-point-of-failure outages.

Alternative Communication Lines

CHIPS maintains multiple alternative means of communication with our internal colleagues and partners, including public notifications of status updates, in the event that our standard communication channels become unavailable.

Flexible Workforce

All CHIPS team members possess mobile workstations (laptop computers and voice over IP) and do not require a centralized workspace. In the event that a particular building’s network or physical environment becomes inaccessible, team members can easily re-locate to a different work environment or work remotely via our secure Meraki VPN and Remote Desktop Server Farm.

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