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Live Support: Weekdays 7am-10pm and Saturday & Sunday, 7am-4pm
On Call Support: Weekdays 10pm-7am and Saturday & Sunday 4pm-7am
Network Operations Center (NOC): 24/7/365
This summary provides a brief overview of how CHIPS Technology Group coordinates the business recovery of its respective areas and/or departments in the event of a sudden business disruption.
CHIPS has adopted a preparedness strategy for possible emergencies that includes:
System backups of data are regularly performed and are stored at a secure, offsite location. CHIPS operates a multi-datacenter, multi-region fault tolerant cloud environment via the use of Veeam Backup and Replication.
CHIPS maintains multiple alternative means of communication with our internal colleagues and partners, including public notifications of status updates, in the event that our standard communication channels become unavailable.
All CHIPS team members possess mobile workstations (laptop computers and voice over IP) and do not require a centralized workspace. In the event that a particular building’s network or physical environment becomes inaccessible, team members can easily re-locate to a different work environment or work remotely via our secure Meraki VPN and Remote Desktop Server Farm.