CHIPSFusion

Elevate Your Support

CHIPSFusion is our premier “managed service” offering. We combine the deep knowledge and experience of our technology team with expert processes and unique tools to build the foundation of our network and user support platform. Whether you are managing a small start-up business or running a major corporation, the CHIPSFusion solution is completely customized to the needs of your individual business. We work with you and your team to decide which level of support and service can meet the unique needs of your business and enhance your business productivity.

We develop strong partnerships with our clients and design unique strategies that support their business goals while driving innovation. We continuously analyze every client relationship, service and interaction to improve our processes and deliver successful solutions. With CHIPSFusion, your business will stay ahead of the fast moving and ever changing technological curve, by embracing all that it has to offer.

Digital Transformation Specialist (DTS)
Your DTS offers a highly effective IT plan for your business. Through strategic consulting services catered uniquely to the specific IT needs of your business, our goal is to help your company achieve and maintain success.

Professional Services Team
The experts on your Professional Services Team are always one step ahead of the latest trends in technology and how they can add value to your business. They plan, monitor and manage your IT services, always keeping the future at the forefront of their work.

Proactive Service Team
The Proactive Service Team is always available and accessible. They offer advanced and knowledgeable support 24 hours a day / 7 days a week/ 365 days a year. We know that running a business is much more than a 40 hour work week – and you can rely on this team to ensure that your business is maintained and patched in order to operate at peak efficiency.

Help Desk
The Help Desk uses sophisticated smart technology customized to your organization’s unique data to offer efficient, well-informed and timely support and advice.

CHIPSFusion Strategies

All CHIPSFusion Strategies are designed to utilize and effectively optimize technology so that your business can focus on efficiency, productivity and growth. CHIPSFusion strategies address the typical needs and issues that businesses may face today. While these strategies are created to address the most common business challenges, we can also create custom strategies that focus on the unique challenges and needs of your specific business.

Preventative Maintenance, Backup, Protection and Reporting Services

Every company needs a solid foundation to have a successful technology strategy for their business. As technology continues to change and expand, it is even more imperative that your infrastructure and applications are with a company that never stops maintaining your company’s digital content and platform whether you are utilizing it or not. This program was designed to create a solid, stable and growing platform for your company to compete with its technology.

The CHIPSFusion Automation Strategy can provide a solid foundation of network management to your business. This strategy provides a strong foundation and core IT infrastructure for your business that includes preventative maintenance functions including 24/7 Service and Support of the following:

  • Security System Patching
  • Alert Monitoring of Network Infrastructure
  • Backup and Backup Remediation
  • Anti-Spyware and Virus Protection
  • Access to Best in Class RMM Tool
  • Scripting Services

CHIPSFusion Automation will manage all of the core operations of your IT world by keeping your network up-to-date and secure whether you actively or inactively utilize your network.

Server Support and Preventative Maintenance

Technology and data are more complex and diverse than ever. The more accessible data needs to be and the bigger the mobile work force, the more data needs to be available. This program comes with everything the Automation Plan offers plus the management of infrastructure, servers, policies and data. It has become a different technology environment and you need to prevent your data from being unavailable to your employees and clients and at the same time secure.

The CHIPSFusion Advanced Strategy extends support to the most critical components of your network – One of our Digital Transformation Specialists are assigned to you with the responsibility to help drive your company into the new digital age.

  • Fusion Automation included 24/7
  • Managed Servers and Infrastructure 24/7
  • CHIPSFusion Secure
  • Digital Transformation Strategist


Complete Network and User Support

This program is for companies that recognize the changing landscape of business. All industries are going to be technology companies and you need to start strategizing and innovating your business. Companies that are not taking this approach will lose market share or worse. Our Digital Transformation Specialists work with your team to reengineer your technology strategy.

The CHIPSFusion Care Strategy encompasses all of the support services and technology strategy that CHIPS offers. It services companies that may be looking for a complete IT solution by including all the benefits of both the CHIPSFusion Automation and Advanced strategies.

CHIPSFusion Care provides comprehensive support for all systems and users, individual user support and direct access to a live support Help Desk that offers your employees the exclusive support of dedicated IT professionals.

  • Fusion Automation and Fusion Advanced included
  • CHIPSFusion Secure
  • 24/7 User Support
  • Network Support Specialist
  • Digital Transformation Specialist

Cloud Computing with Nearby Support

According to a 2015 Gallup Poll , more than 37% of employees in the United States work remotely. Whether your business has a large percentage of employees who work remotely or you just need reliable access beyond traditional office hours (and who doesn’t?) cloud based services are fast becoming a staple in the business world. Cloud based services offer flexibility, efficiency, accessibility, security, increased collaboration and cost savings for any business. It also offers the perfect contingency plan in the case of any onsite disaster or emergency.

CHIPSFusion Cloud is a private cloud service that allows you to host all of your servers and applications safely and securely. Your data can be accessed at any time and from any location. Whether you are onsite or working remotely, CHIPSFusion Cloud support is designed to provide easy access to your business applications, documents, resources and services.

With the CHIPSFusion Cloud strategy, our experts manage all of your interconnected cloud services and your onsite infrastructure while providing constant and available support to your users. CHIPSFusion Cloud offers the best of both worlds – a sophisticated private cloud service with convenient and accessible support.

  • Fusion Advanced or Fusion Care
  • Private Cloud with redundant datacenter
  • SSAE-16 and Nightly Penetration Testing
  • Enterprise Class datacenter

Process

We are always analyzing the way we do things at CHIPS so we can continue to improve our services. We have spent years figuring the best way to handle a support ticket, escalate an issue or plan an upgrade project. We leave nothing to chance and the results speak for themselves.

Our clients receive the highest degree of service because we plan out every aspect of the services we deliver – from the onboarding process and service manual, right through to the first call. We’ve become fanatical about process at CHIPS Technology Group and we think you’ll notice the difference. Our high level services always include:

  • 24/7 Service and Support
  • DTS Management and Review
  • Complete Network Documentation
  • Change Management Process
  • Defined Service Level Objectives

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